Shipping policy

Where we ship
We currently ship within the United States only, to street addresses. We can't ship to PO boxes.

Handling time
Most orders ship within 1 to 2 business days. Rings can take up to 4 business days, since many are sized to order. Business days are Monday through Friday, not including holidays, and the day you place your order doesn't count.

Shipping options
Both options include tracking and require a signature at delivery.

Complimentary Shipping: Free, estimated delivery in 3 to 7 business days.
Priority Shipping: $40, estimated delivery in 2 to 5 business days.

Delivery estimates include handling time. We set them to cover rings, which take the longest, so most orders arrive sooner than the estimate.

Signature required on every order
Fine jewelry shouldn't be left on a doorstep, so every order is handed to a person instead of left unattended. Someone at the address will need to sign for the package. If no one is available, the carrier will leave a notice and try again or hold the package for pickup.

Tracking
You'll get an email with your tracking number as soon as your order ships.

If your order arrives damaged
Email us at support@vantaluxer.com within 48 hours of delivery with photos of the item and the packaging, and we'll make it right.

If your package seems lost in transit
If your tracking hasn't updated for 7 business days, or your order is more than 7 business days past its estimated delivery, email us at support@vantaluxer.com within 30 days of the ship date. We'll open an investigation and a claim with the carrier for you and keep you updated. As stated in our Terms of Service, title and risk of loss pass to you when your order is handed to the carrier, so how a lost package is resolved depends on the outcome of the carrier's investigation.

If your package is marked delivered but you didn't receive it
Please check with anyone else at the address and with your local carrier office, and give it a day or two, since packages are sometimes scanned as delivered early. Once a package is marked delivered and signed for, we can't be responsible for loss or theft, but we'll contact the carrier on your behalf.

Your shipping address
Please double-check your address at checkout. We can't be responsible for orders sent to an incorrect address. If you notice a mistake, email us right away at support@vantaluxer.com and we'll do our best to fix it before your order ships.

Questions
Email support@vantaluxer.com and we'll get back to you.